Refund policy

We want you to LOVE your purchase from us and will go out of our way to make sure you do. If you need to return an item, or you would like help finding the right badge accessories for your application, we are here to help.

How long do I have to return something?

If you are not totally satisfied with your purchase, it may be returned and refunded within 30 days of the delivery date. Beyond 30 days may require special authorization, so please reach out to us.

How do I start a return?

All returns require an RMA (Return Merchandise Authorization) number, which you can get by contacting our Customer Service department. Save all packaging and accessories for anything you plan to send back: original equipment, components, manuals, warranty cards, cables, documents and packaging all need to come back with the item for us to process your RMA.

What condition does the item need to be in?

  • An item returned for replacement may be repaired or replaced at Specialist ID’s discretion, unless otherwise required by law.
  • Physically damaged items, and items not received in the same condition they were sent out in, cannot be returned or will be subject to a restocking fee.
  • Removing or altering a product’s serial number or serial number sticker automatically voids your return policy. Products returned with a missing, damaged or altered serial number will be refused RMA service and returned to you.

What cannot be returned?

  • Certain products are not returnable due to laws, including opened software.
  • Items we do not normally stock, including special orders, discontinued products, close-outs and used products, unless otherwise stated.
  • Products that carry their own refund and return policy or deadline must be returned within the time period specified for that item.
  • Printers may be returned within 30 days of the order date with an RMA number, provided they have 25 prints or fewer and are returned complete in the original manufacturer packaging, including foam inserts. Limit one printer return per customer.

What if my order arrived damaged?

If an item is damaged in transit, let us and the carrier know promptly. These shipments are usually insured by the carrier.

Who pays return shipping?

On a standard return of a non-defective item, return postage is the customer’s responsibility. If the item is defective or we made an error, we cover it.

I still have a question.

Call us at 1-800-380-6726 or 305-220-5500, Monday through Friday, 9am to 5pm EST, or use the contact link and we will help.